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YOUCAN'TRECOVERFOR THEM.

But you can stop navigating this alone. Anchor pairs exhausted caregivers with trained recovery navigators — real people who answer when it's 2 AM.

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The 2 AM moment

"Is this the call
I've been dreading?"

You're in a hospital parking garage. Your phone battery is at 11%. You've been awake for 31 hours and you have a presentation tomorrow and you still don't know if your son is going to make it through the night.

⌕what to do when someone overdoses and won't accept help
⌕how to get someone admitted involuntarily
⌕addiction recovery navigator near me 2am
I had a list of five facilities. I'd called all five. Three had no beds. One didn't take our insurance. The fifth said they could take him — but only if he called himself. He wasn't going to call himself.

— Renata M., wife, Chicago IL
Anchor Protocol: Crisis Triage

Your navigator picks up. Every time.

Not a hotline. Not a chatbot. A named person who knows your family's history and has one job tonight: get you from this parking garage to a concrete next step.

Crisis Response Protocol — Active
1
Stabilize the caller. Your navigator asks three questions to assess immediate safety — yours and theirs.
2
Real-time bed search. Navigator accesses live availability across your insurance network — not yesterday's database.
3
Warm handoff. Navigator calls the facility on your behalf, confirms the bed, and briefs the intake coordinator before you arrive.
4
You are not alone in that car. Navigator stays on the line or texts through every step until you're inside.
Recovery navigator Simone Walsh, certified interventionist with 8 years experience
On Call Now
Simone Walsh, CADC
8 years in recovery navigation · Former ICU social worker · Answers in under 4 minutes

You've been carrying this long enough.

A navigator can meet you exactly where you are — even if that's a hospital parking lot at midnight.

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The financial wall

They said it wasn't
medically necessary.

You've spent $4,200 out of pocket on a 7-day detox that the insurance company just denied. The appeals process is 47 pages. You have a full-time job. Your spouse has been in three facilities in fourteen months.

Coverage Denial — Reference #INS-2024-887341

After review of submitted clinical records, the requested residential substance use treatment has been determined to be NOT MEDICALLY NECESSARY per our clinical criteria (InterQual 2024, SUD Level 3.7).


The member does not meet criteria for residential level of care as outpatient treatment has not been attempted at adequate intensity. You have 30 days to file a Level 1 appeal...

Actual denial language. Received by a family after their son's fourth overdose.

Anchor Protocol: Benefits Decoder

We speak insurance. So you don't have to.

Our navigators are trained in parity law, utilization review, and peer-to-peer physician appeals. We've overturned denials in 72 hours that families had given up on after months.

Benefits Decoder — Active
1
Denial translation. Navigator converts the clinical criteria language into plain English and identifies exactly which criteria weren't met — and why that's often wrong.
2
MHPAEA parity audit. We check whether your insurer is applying stricter criteria to mental health than to comparable medical/surgical benefits. Most are. This is illegal.
3
Peer-to-peer request. Navigator coordinates a physician-to-physician call between your loved one's treating doctor and the insurance medical director — the single most effective appeal tool.
4
Written appeal drafted for you. Navigator prepares the Level 1 and Level 2 appeal letters with supporting clinical citations.
78%
of Anchor-managed insurance appeals result in full or partial approval
$0
additional cost for appeals support — included in your care plan

The next step is a 30-minute conversation. Not a commitment.

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Navigators available 24 hours / 7 days
HIPAA-compliant · All communications encrypted
Avg. 4-minute response time
1,400+ families supported since 2021
Start here

Tell us where you are.
We'll meet you there.

This isn't a sales call. It's a 30-minute intake consultation with a navigator who will listen to your situation and tell you, honestly, whether Anchor is the right fit — and if not, who is.

No commitment required at intake
Sliding scale and insurance-covered options available
Navigator assigned within 2 hours of intake
Family members can join the call

Your information is protected under HIPAA. We will never share or sell your data. A navigator will contact you within 2 hours during business hours, or first thing the next morning.